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Cancelled my plan during trial but I am still charged!!!!!!

Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Hello, 

I started my trial on March 7, and cancelled my plan after 2 days. But today I was charged on my credit card. I checked my account and I have no plans activated and I couldn't find a number to call for support. What should I do?!!

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Account management , Billing

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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make sure you cancelled, https://account.adobe.com

 

then if there's still an issue, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Thank you for your response. I tried the chat but it says : To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (removed-kglad).

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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then use twitter/x.

 

p.s., don't post personal info in public forums.

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Hello, 

I started my trial on March 7, and cancelled my plan after 2 days. But today I was charged on my credit card. I checked my account and I have to plans activated and I could find a number to call for support. What should I do?!!

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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contact support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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