Cancelled My Subscription but they still debiting my account

[israel_nsumba4616]

This is an update to my earlier post.

My account was debited on the 25th of March and I think I cancelled it on the day. I even got an email saying my cancellation was processed. See the attached proof. They even cancelled the adobe subscriptions (I had no access to the cloud service). See the attached proof. However, I got no refund. Hence I made the post here. So I paid for something I never used.

Guess what? They debited my account again on the 25th of April. That's when I had enough of this robbery. I contacted my bank and they refunded the 25th of April amount. However, they didn't refund the amount on the 25th of March. My bank said it's because I never cancelled the service 15 days prior. But the cancellation went through and adobe cancelled the service successfully. I had no access to adobe service. So essentially I paid for nothing. According to adobe policy I should be fully refunded, but not only did they fail to refund me they even dared to debit my accout again. That's unacceptable. I want my debited amount of 25th of March refunded as well. March Invoice datails:

Invoice Number 3051918787
Invoice Date 25-MAR-2025
Order Number 7200701636

[John T Smith]

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[kglad]

for others, beware there's, at least, some misinformation in the op's posts.

[Shivangi_Gupta]

Hi @israel_nsumba4616,

I confirm that your term ended on March 25, 2025. IF you are still getting charged, please speak with our support team here: https://adobe.ly/4k4H7ZE

They'll help with the solution.
^Shivangi