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Cancelled payment plan, still getting charged

New Here ,
May 08, 2024 May 08, 2024

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Hey guys! I was recently charged 50 usd even though I cancelled my plan. Is it possible to get a refund?

 

TOPICS
Account management , Billing

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Community Expert ,
May 08, 2024 May 08, 2024

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check your account, https://account.adobe.com

 

then contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi Elvis,

As per your account details. there is no active/trial/canceled subscription listed under your email address. Is this the same email ID you subscribed from?

Please do not share your email address here as this is a public forum, however, you can always start a new discussion or reply here using the correct email ID.

We're here to help.

 

Regards,

Shivangi

 

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