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Cancelled plan & still getting billed [Branched & moved to new topic.]

New Here ,
Sep 29, 2022 Sep 29, 2022

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I canceled my account at least a year ago. Didn't know they were still charging me until yesterday. Anyone else with this experience? And every time I'm chatting with a rep they just end the conversation.

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correct answers 1 Correct answer

Community Expert , Sep 30, 2022 Sep 30, 2022

@Jennifer26363513yxcb 

I moved your post from the non-technical Lounge to Account, Payment & Plans.

 

Fellow product users can't help you with an account/billing matter.  Only Adobe Support can.   It's possible you have more than one plan under another ID (email).  Or perhaps someone with access to your payment card used it to purchase a product or service from Adobe, Apple Store or Google Play store. 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

...

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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I would create a new post in the Account, Payment, and Plan forum. You might get a better answer there.

 

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan

 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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@Jennifer26363513yxcb 

I moved your post from the non-technical Lounge to Account, Payment & Plans.

 

Fellow product users can't help you with an account/billing matter.  Only Adobe Support can.   It's possible you have more than one plan under another ID (email).  Or perhaps someone with access to your payment card used it to purchase a product or service from Adobe, Apple Store or Google Play store. 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Anyone know of a phone number I can call?

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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I forgot to mention.  If you cancelled a year ago, you should have received a confirmation email.  Check your email spam folder before you contact Adobe.

 

Good luck.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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LATEST

Nancy's 1st reply has a telephone number link

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