Cancelled prepaid plan

[Charlotte26091222bnoh]

I was charged with a 1 year prepaid plan the other day and I cancelled the subscription, but I don´t know if I will get a refund. This is a continuation from a sub from last year. I never received a notice that my subscription would continue, which is unfortunate.

Adobe sent me an E-mail stating that my subscription cancellation was confirmed as per 10 Sep 2022, but my account says that the sub will expire in 2023. I´m not able to get access to the live chat. Will I get a refund?

[Manan Joshi]

If you cancelled within the 14 day period you will get a refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT in the popup chat window that opens to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Charlotte26091222bnoh]

Hi Manan, 

Thanks for the reply. Is the 14 day period after the first inital subscription? That would be last year. The renewal was due Sep 10 2022. I cancelled Sep 11 2022. 

Do I qualify for the 14 day cancellation period?

[Manan Joshi]

The terms mention intial purchase. See the following also

https://www.adobe.com/legal/subscription-terms.html

This might mean that they would charge you cancellation fees but since you were not charged that then you should be good. What i mean is either you incur cancellation fees or you are given a refund these are two exclusive things in my understanding, if one happens the other won't. Since you did not pay cancellation you should get a refund.

However, the best way to get this clarified is to contact support. Refunds generally take a week or so to process so we are still not looking at danger. So connect to support using the link I gave above and get it confirmed.

-Manan

[Roshan26092542iw7k]

If you cancelled within the 14 day period you will get a refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Springwell vs Aquasana

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT in the popup chat window that opens to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

By @Manan Joshi

Awww Thanks, I also want to cancel my subscription plan but unable to know how to do it.

But Can it possible that to cancel subscription after the 16 days because I have subscribe it before 16 days?

[kglad]

@Roshan26092542iw7k, here's how to cancel: http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

if that doesn't help you, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.