Cancelled Subscription and got Paid

[hanee_9362]

Hello Adobe Support Team,

I am seeking your help as I cancelled my monthly subscription yesterday on 11th-Oct as it was going to be renewed today on 12th-Oct.

Then today I just got a message from my bank that Adobe susbcription got charged and I see my a bill on my account although I did a success cancellation yesterday!

So how does this happen and why there is no a direct support link to open a ticket for registered accounts?!

[Peru Bob]

Check your account:

https://account.adobe.com/

What dos it show?

[hanee_9362]

It shows very strange thing that it has monthly membership but showed as discounted to Zero, also the manage plan is showing Zero. However before I cancel my membership yesterday it was showing the monthly amount.

[kglad]

it doesn't look like you canceled.  did you get a confirmation email about the cancellation?

[hanee_9362]

No I didn't get any emails after canceling it. 
But I am sure that I finished all the cancellation steps yesterday and was asked about the reason and chose that I no longer use the applications and got the confirmation on the browser.

So I believe there is an issue happened on Adobe side and they need to check the history of actions done yesterday and why the account now showing membership with zeros?!

[kglad]

i don't know how you're going to establish that you canceled.

there might be a way to explore your browser cache and retrieve the page that you think confirmed cancellation.