Cancelled Trial, Still Charged

New Here ,
Nov 12, 2021 Nov 12, 2021

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I signed up for a trail around a week or two ago. I tested it out, realized it wasn't what I needed, and cancelled the trail way before the trial period was up so I didn't get charged. I looked at my bank statement today and see that I was charged anyways. I cancelled long before the in plenty of time so this should not have happened. I need a refund.

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Account management , Billing

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Community Expert ,
Nov 12, 2021 Nov 12, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Nov 12, 2021 Nov 12, 2021

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If you cancelled within the 14 day grace period, you can still get a refund.  You should have received an email confirming you cancelled.  Check your spam folder.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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