Cancelled Trial, Still Charged

[defaultstypsadakl7b]

I signed up for a trail around a week or two ago. I tested it out, realized it wasn't what I needed, and cancelled the trail way before the trial period was up so I didn't get charged. I looked at my bank statement today and see that I was charged anyways. I cancelled long before the in plenty of time so this should not have happened. I need a refund.

[LinSims]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

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Click the chat icon at the bottom right of the page to open a chat session.



If that doesn't work, try this link, which opens a chat window directly:

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PHONE: You can also search this page for a regionally appropriate phone number for customer support.

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[Nancy OShea]

If you cancelled within the 14 day grace period, you can still get a refund.  You should have received an email confirming you cancelled.  Check your spam folder.