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I tried to cancel my 'extra' 1T storage plan ($US9.99/mo, I think); Adobe claims that if I do so I will "lose access" to my "favourite apps." Am I then obliged to pay both for the apps (about $60US/mo) AND for the storage plan I don't want and do not use?
contact adobe support and explain. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe
Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.
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contact adobe support and explain. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
<moved from cc services >
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Thank you. I was attempting to discuss the matter in chat, and was told to wait and then...the support person simply ended the conversation:
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reconnect to support.
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Reconnect, the operation should not be too difficult for the agent.
Also, cancelling only the storage plan, if it is listed as a separate plan in https://account.adobe.com/plans, won't affect other applications.
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Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.
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then re-contact adobe support and reference your case number.
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I am sorry, Julian; Kglad's comments about allowing popups and cookies needing to be enabled also apply to the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.
Please use a different browser or device or begin a new support session and reference the case ADB-28258218-L0J8. Please be patient if you take this route, Julian, as the individual you are chatting with at https://helpx.adobe.com/contact.html?rghtup=autoOpen will need to review the history.