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Cancelling 1T storage without affecting CC Apps

Community Beginner ,
Feb 26, 2023 Feb 26, 2023

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I tried to cancel my 'extra' 1T storage plan ($US9.99/mo, I think); Adobe claims that if I do so I will "lose access" to my "favourite apps." Am I then obliged to pay both for the apps (about $60US/mo) AND for the storage plan I don't want and do not use?

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correct answers 2 Correct answers

Community Expert , Feb 26, 2023 Feb 26, 2023

contact adobe support and explain. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe

...

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Adobe Employee , Feb 27, 2023 Feb 27, 2023

Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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contact adobe support and explain. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services >

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Community Beginner ,
Feb 26, 2023 Feb 26, 2023

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Thank you. I was attempting to discuss the matter in chat, and was told to wait and then...the support person simply ended the conversation:

Screenshot 2023-02-26 at 1.00.31 PM.jpg

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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reconnect to support. 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Reconnect, the operation should not be too difficult for the agent.

 

Also, cancelling only the storage plan, if it is listed as a separate plan in https://account.adobe.com/plans, won't affect other applications.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Julian, we have been trying to contact you. Please update your active support case ADB-28258218-L0J8 using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . The case will automatically close if we do not receive a response, so we look forward to your update soon.

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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I have logged in to my CC account, but I cannot find the Support History page. I have looked everywhere I can think of...

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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then re-contact adobe support and reference your case number.

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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I am sorry, Julian; Kglad's comments about allowing popups and cookies needing to be enabled also apply to the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.

 

Please use a different browser or device or begin a new support session and reference the case ADB-28258218-L0J8. Please be patient if you take this route, Julian, as the individual you are chatting with at https://helpx.adobe.com/contact.html?rghtup=autoOpen will need to review the history.

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