cancelling a student Creative Cloud account

[defaultk7gcg34um82c]

Hello,

My daughter had a student account for creative cloud for a graphic design class. I paid for the monthly fee  on my credit card. She is no longer a student but I am still getting charged. She, of course, no longer remembers her account number or login credentials. How do I get this off my card? 

The number on my credit card bill just puts me into a menu where I have to know the extension of the person I am calling. I have no idea, of course. Adobe support wants me to log in. Again, I have no idea.

Do I just work with my credit card company and dispute the charge?

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11885718
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact/support.html

Be sure to remain signed in with your Adobe ID before accessing the link
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[defaultk7gcg34um82c]

Thanks for your help. I was able to connect with an agent, and after a whole lot of hoops, figure out her log in and get the charges stopped, plus reversed for the last couple of months. I had been all over Adobe's sites trying to figure this out.

[John T Smith]

>She, of course, no longer remembers her account number or login credentials

Pen + Paper = Note for the future

[Cari256907081r4h]

How did you find a support professional?

We have the same problem.  We can't log in - so how am I supposed to cancel this puppy? 

[Peru Bob]

Please go to Adobe Customer Service (make sure to allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html