Cancelling after trial

Report · Mar 13, 2023

Hello, is there any way to cancel without the 119€ early cancellation fee? I got Premiere to try it for a school project but couldn't figure out how to end it before the trial ended, then after of course it started charging me monthly and it still wouldn't show the button to cancel the plan. Now when I finally got the button they say I agreed to that cancellation fee when I never wanted to go past the trial as I really can't afford it right now. Is there any way at all to help this situation?
Thank you in advance

Report · Mar 13, 2023

you can make your case to adobe support. they have been very understanding according to other users. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Report · Mar 13, 2023

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you have an active Premiere Pro subscription under the email address associated with the community.

For future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, as suggested earlier kindly connect with the Adobe Customer support via chat in case you have any further questions.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Report · Mar 13, 2023

I'm i the same place right now, you end up solving your problem? Im gonna send mail, thanks for share

Report · Mar 13, 2023

@Raul5CE2

again, there are 3 ways to contact adobe support. email is NOT one of them.

Report · Mar 13, 2023

Hi Raul5CE2,

Happy to help!

We have checked your account and we see that you have an active Creative Cloud All apps subscription under the email address associated with the community which has a billing issue and hence, you will not be able to cancel the subscription until the billing issue is sorted.

Please contact our Support team for any billing issues and you will get all the help that you require in order to resolve the issue.