Cancelling free adobe creative cloud membership

New Here ,
May 06, 2021 May 06, 2021

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I have tried to cancel my free adobe creative cloud trial since a week ago, because I don't use it but I can't cancel it from my plans page on my account because it only says to switch to a new memerhsip but it says that I'm still on my free trial, and I can't seem t find a link that leads me to the cancellation process.... Ireally don't know what to do at this point, but I really don't want to renew the membership. 

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Adobe Community Professional , May 06, 2021 May 06, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
May 07, 2021 May 07, 2021

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Thank you so much for your response, I'm in contact with custumer service right now. 

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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