• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cancelling Plan failed

New Here ,
Apr 08, 2022 Apr 08, 2022

Copy link to clipboard

Copied

I'm trying to cancel my plans: "Premiere Pro plan" and "Creative Cloud Photography plan with 1TB" but the interface wouldn't let me and now it started charging my card again. The cancel now works for "Creative Cloud Photography plan with 1TB" but it's asking me for a cancellation fee!

Support chat didn't work at the time and the number provided for further assistance is disconnected.

TOPICS
Account management , Billing

Views

135

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 09, 2022 Apr 09, 2022

Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate
Community Expert ,
Apr 09, 2022 Apr 09, 2022

Copy link to clipboard

Copied

LATEST

Try support again:

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines