Cancelling Plan

New Here ,
Nov 07, 2021 Nov 07, 2021

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I started the trial for all creative cloud applications, but i didn't have internet access for a while and i couldn't cancel the plan. To delete my plan i have to renew my payment method and pay the monthly fee. Im a student, i use a junior credit card, i cant even make a transaction above 50 euro. Is there any solutions for a problem like that?

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users

Explain the problem and you might get help


Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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