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Cancelling student plan

New Here ,
Jul 09, 2021 Jul 09, 2021

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I am not student anymore. How can I cancel the plan $52.99/mo? I cannot access to my old school email, so they keep charging me. I do not want pay that much anymore. Please show me the way to cancel.

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Jul 11, 2021 Jul 11, 2021
You don't need an active email to cancel.  Simply log-in with your Adobe ID and password. Student plans are 12 months.  There is a 50% early termination fee if you cancel before your 12th month of service. =============== How do I Cancel my Subscription? https://helpx.adobe.com/manage-account/using/cancel-subscription.html =============== Subscription & Cancellation Terms: https://www.adobe.com/legal/subscription-terms.html CONTACT ADOBE SUPPORT: ================ Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen...

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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>cannot access to my old school email

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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You don't need an active email to cancel.  Simply log-in with your Adobe ID and password.

Student plans are 12 months.  There is a 50% early termination fee if you cancel before your 12th month of service.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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