Cancelling subscription on a suspended account

[mia_9300]

I had subscribed for a free trial a while ago, but realised i hadn't cancelled today. I didnt notice the payments going out. I got an email payment had failed earlier and have realised i am being charged monthly. I would like to cancel but i cannot due to the suspended account. I cannot pay the subscription right now. Is there any way i can cancel my subscription now?

[John T Smith · Accepted solution]

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad · Accepted solution]

no, you can't cancel while there's a payment problem.