Cancle Free SUbscription

[trex_0172]

I got creative cloud for one free week and after the week I left but got another free week as an extension. I totally forgot I had this as i stopped using adobe creative cloud and now i need to pay 700 USD, how can i cancle this subscription?

[John T Smith]

You have 14 days to cancel... if you are past 14 days your trial is now a subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel

[Jeffrey_A_Wright · Accepted solution]

Trex, thanks for posting about your recent subscription commitment. I reviewed the account you used to post to this public discussion forum, and you will be blocked from completing the cancellation process until an accepted method of payment is added to pay for the services you have utilized. Please see https://adobe.ly/41YJd6u for information on how you can correct your account and put it in good standing.

Once your method of payment has been accepted, Trex, then you can use the steps listed at https://adobe.ly/4psiLw9 to self-cancel the subscription. If you complete the process within 14 days, then you should receive a refund. For more information, see https://adobe.ly/48o1I83. ^JW

[trex_0172]

Ok, thank you so much, I was not sure if I would get my money back or not 😉

[John T Smith]

If you cancel in 14 days or less you get a refund... if you have gone past 14 days you do not get a refund

[kglad]

you have to fix your payment problem first.