Cannot cancel a monthly subscription converted from trial

[Arkadiusz5E65]

Hello,

on the November 9th I have started a free trial and on 16th it was converted to a monthly plan. I would like to cancel that subscription but that option is unavailable because the payment failed since there was no money on the card. Could anyone pplease help me to cancel that monthly plan?

Thank you

[kglad · Accepted solution]

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[Arkadiusz5E65]

Thank you, I was able to contact the support by typing the AGENT in the chat and the issue was resolved in a matter of few minutes.

[kglad]

you're welcome (and that's good to hear!)

[Nancy OShea]

That's right.  You can't cancel until you resolve your payment problem.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Marijana23757065531z]

Thank you! Yes, the "AGENT" solved the problem within a 10-15 minutes! After several exchanges of messages about other products, a better price ... and, if I really want to cancel the subscription..., the cancellation was finally done!