Cannot cancel a monthly subscription converted from trial

New Here ,
Nov 21, 2021 Nov 21, 2021

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Hello,

 

on the November 9th I have started a free trial and on 16th it was converted to a monthly plan. I would like to cancel that subscription but that option is unavailable because the payment failed since there was no money on the card. Could anyone pplease help me to cancel that monthly plan?

 

Thank you

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correct answers 1 Correct answer

Adobe Community Professional , Nov 21, 2021 Nov 21, 2021

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Thank you, I was able to contact the support by typing the AGENT in the chat and the issue was resolved in a matter of few minutes.

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Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

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you're welcome (and that's good to hear!)

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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That's right.  You can't cancel until you resolve your payment problem.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Thank you! Yes, the "AGENT" solved the problem within a 10-15 minutes! After several exchanges of messages about other products, a better price ... and, if I really want to cancel the subscription..., the cancellation was finally done! 

 

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