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Cannot cancel free trail

New Here ,
May 14, 2021 May 14, 2021

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I want to cancel a free 7 day Illustrator trial however it is not visible anywhere on my account. I currently have the Photography plan which I do not want to cancel, when seeking help via the online chat the only option I'm given is to cancel my whole plan instead of just the free trail. I do not know if Adobe charges after having a free trail so I'd appreciate anyones help.

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Account management, Billing

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if that doesn't help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1620998167702.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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