• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Cannot cancel plan because email has been deleted

Community Beginner ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Hello,

 

I am not able to cancel my plan because the email associated with the plan has been deactivated (it was a school account). I've been getting charged the for the last three months with literally no way of canceling. Every time I try to cancel it or even try to talk to someone, it asks me to sign into my account, but again, it is impossible. How can I talk to a real person (not virtual assistant) about this? 

Views

178

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 27, 2023 Dec 27, 2023

@Caroline34471914i86u 

 

The volunteers on this forum do not have access to your account information. Adobe Customer Care are the only ones who can assist and they do support by Chat and X/Twitter. I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

 

If you have a lengthy explanation, you might want to type it up first, then copy and paste it. If chat insists that you sign it with your dead account, ask for Tier 2 support.


Try the link to

...

Votes

Translate

Translate
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

@Caroline34471914i86u 

 

The volunteers on this forum do not have access to your account information. Adobe Customer Care are the only ones who can assist and they do support by Chat and X/Twitter. I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan.

 

If you have a lengthy explanation, you might want to type it up first, then copy and paste it. If chat insists that you sign it with your dead account, ask for Tier 2 support.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human.

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

if your plan was managed by your school, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Thanks, but the plan was not managed by the school. I simoly used my student email address to sign up for the account. And now my email address has been deactivated. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

LATEST

contact adobe support per @jane-e 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

 

Hello,

 

I am not able to cancel my plan because the email associated with the plan has been deactivated (it was a school account). I've been getting charged the for the last three months with literally no way of canceling. Every time I try to cancel it or even try to talk to someone, it asks me to sign into my account, but again, it is impossible. How can I talk to a real person (not virtual assistant) about this? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Try X, tweet @AdobeCare

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

please don't post duplicate messages.

 

<moved and merged from account, payment & plan>

<one post moved from using the community to cc services to acct, pay & plan>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

I'm sorry, I realized I posted it in the wrong forum and could not delete or move it. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Hi Caroline,

We appreciate you writing in. We tried to pull up the account details but we understand that there is no active subscription associated this email ID. 

Since this is a public forum we can not ask for the email associated with the account to get more info. 

Please initiate a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Let us know if you have any questions.

Regards,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

Yes, I know this account doesn't have an active plan associated with it - I had to make a new account just to post this question since I cannot log in. The chat does not work for me since it is also asking me to log in. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2023 Dec 27, 2023

Copy link to clipboard

Copied

@Caroline34471914i86u 

 

Have you tried X (Twitter). Send a post to @AdobeCare.

 

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines