Cannot cancel plan

[THUY36511307upui]

Hi all, 

I want to cancel my plan before the renew of this year which started on April but suddenly I cannot cancel my plan before 1 year constract suscription ends and now my plan was auto renew once again and I get charge for that. I tried to cancel and they said it will charge $300 if I cancel my plans. How do I get help with this while I cannot be able to cancel my plans before ? and can I get a refund. Please help

[kglad · Accepted solution]

you can cancel any time (unless there's a payment problem).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Peru Bob]

What, exactly, happened when you tried to cancel?

How did you try to cancel?

[THUY36511307upui]

When I try to cancel, it always errors even though I tried to redo it many times. And until April, when they charged me again I can be able to cancel my plans. 

[kglad]

dows your account show a payment problem?

[Peru Bob]

What, exactly, does the errror say?