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Cannot cancel trial

New Here ,
Apr 20, 2023 Apr 20, 2023

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Hi all,

 

I started a 7 days trial for Acrobat Pro but decided not to continue.

When you going my Adobe account, I have the option to change my plan or cancel.

Either option returns "Social sign in not supported".

Accessing my account from Acrobat Pro or from Adobe's site directly gives me the same error.

Signing in with a gmail account.

What is necessary to cancel my trial?

Thanks in advance.

 

Best regards

 

Squid

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Account management , Billing

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correct answers 1 Correct answer

New Here , Apr 20, 2023 Apr 20, 2023

Thank you for your quick answer.

I didn't check the link but using another browser let me cancel my trial.

Thanks!

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Thank you for your quick answer.

I didn't check the link but using another browser let me cancel my trial.

Thanks!

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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good to hear.

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New Here ,
May 11, 2023 May 11, 2023

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Please can you help me cancel my trial

 

 

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please check if you may have signed up with Adobe using an alternate email address

 

For future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

If you have any further questions related to cancellation, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
May 11, 2023 May 11, 2023

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LATEST

@Reine29836347nc1b 

 

no one here can cancel anything for you.  if you haven't already canceled, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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