Cannot Download as Adobe Does Not Allows me to Subscribe to Plan with Valid Credit Card in India

[mb_5047]

Hi

I am trying to subscribe for an adobe plan with a valid credit card in india.

Adobe website is not even trying to contact my credit card company and saying card details not valid.

My Bank send me an sms when a transaction on my card fails.

Whenever adobe said card details not valid, my bank did not send any sms saying that transaction failed. So is even adobe verifying my card details with my bank or saying based on an assumption?

Is Adobe still selling in India or not ?

Is there any reseller from which i can buy ?

Can i buy from amazon.com, will it be valid for india or will be valid in usa only ?

Regards

[kglad]

start here, https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

[mb_5047]

Thanks a ton for the reply.

Yes, i should have spent more time and efforts in finding correctc place to post this message.

Will see if i can order a different plan to sort this.

Annual plan seemed good to go 

Thanks a ton 

[kglad]

no problem, and follow up @Shivangi_Gupta's suggestion to check/confirm your email.  there may be an adobe message (possibly in a spam folder) that requests a reply.

[mb_5047]

Tried again, did copy paste of address from bank's website to adobe website and correct card details

even selected different plan

but still i do not understand why adobe does not wants my money

[kglad]

@mb_5047 

did you confirm your email address?

[Shivangi_Gupta]

Hi @mb_5047,

We appreciate you reaching out. Did you check the article shared by @kglad? Also, when I tried checking your account info it shows that your email is not verified. Please make sure you use the correct email address while subscribing to Adobe Creative Cloud.

Let me know if you have any questions.
^Shivangi

[mb_5047]

Hi

Yes, i did verified email address now, again the same.

All details provided and still adobe does not wants my money.

Yes, i do use the card on other places.

Yes international payments enabled, have sufficient balance.

I do not know what else i can do

😞

Regards

[kglad]

@mb_5047 

hang on. @Shivangi_Gupta will help.

[mb_5047]

i am sorry for the trouble, will try to pay from a mobile and will post here the results

[kglad]

that's a good choice.  keep us updated.

[mb_5047]

Still the same even with mobile,

i wish there would be local reseller or better payment method / structure

if amazon can accept my card, adobe should be able to do that as well

[kglad]

you could check klarna. they're an authorized reseller available to europe.

[mb_5047]

yes, thanks for the help, but klarna is not available in my country india

😞

it can be difficult to find alternative to adobe products, but probably that seems the only way

😞

[kglad · Accepted solution]

sorry, i confounded two threads.

wait for @Shivangi_Gupta though there are authorized resellers worldwide, https://adobedealreg.secure.force.com/PartnerSearch?lang=en

[mb_5047]

Hi, Thanks a ton again

yes , i will prefer to wait

the authorised retailers do not display pricing and they do not have a cart and probably serve big companies,

i will contact them to see whether they can provide me an appropriate way to move forward in case shivangi could not assist.

thanks again a ton again