Cannot find way to contact adobe, they retain my old account but login page says it doesnt exists.

Guest
Feb 20, 2021 Feb 20, 2021

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I can still view my old account on the forums, but when i try logging in , the login page says the email doesnt exists. I cant "recover" the password with the same method either. Adobe failed to provide any way to contact them so i cant. Please help.

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Feb 21, 2021 Feb 21, 2021

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This does sound normal, though. You can delete your account from Adobe's system, but it does not remove the posts you made. Doesn't mean the account is retained, just the screen name.

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Hi @Deleted User,

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 28, 2021 Feb 28, 2021

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Me too tried to cancel one acct. both had google email . I shut down google but don't know how to change user name. Do not want to pay for another year as they never did shut down!!!!!  I call that stealing, seems like a big corporate companies are doing it and to bad for us little people!!! 

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Canceling your account on the Adobe forums doesn't cancel your product subscription. You need to go here for that:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you are canceling before the subscription runs out (that is, you are canceling now, in March, but the subscription runs through August, for example), you will be charged a cancelation fee.

 

If you did shut down your Adobe ID, you will need to talk to an Adobe CSR using the information provided by @Nancy OShea.

 

Meantime, I'm moving this to the Account, Payment & Plan forum, which is the appropriate forum for questions to do with accounts on the forum and subscription questions.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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