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cannot purchase creative cloud subscripton - India

New Here ,
Jun 13, 2023 Jun 13, 2023

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I'm unable to purchase creative cloud subscription. I'm entering correct payment details. When I click the submit button, it shows a pop up and asks me to type OTP to confirm payment. After I do that, I get the following error

www.3dsecure.icicibank.com refused to connect.

 

sachinottawa_0-1686719358631.png

Help needed. Thanks in advance

 

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correct answers 1 Correct answer

Adobe Employee , Jul 30, 2023 Jul 30, 2023

Thanks for your patience. We got an update from our team. They worked in coordination with the ICICI team and got it sorted. The payment should get completed easily now onwards.

Let us know if you get any issues.

 

Cheers,

Shivangi

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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can you purchase directly from adobe?

 

<moved from cc desktop ideads>

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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Try a different bank or probably contact ICICI. You can also contact Adobe support and discuss your options. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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New Here ,
Jun 15, 2023 Jun 15, 2023

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Same problem, any solution?

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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are you purchasing directly from adobe?  if so, add them to your trusted merchant list.

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Sanchinottawa and Anouhka, I apologize for any frustrations you are encountering while making your recurring purchase to Adobe in India. 

 

In addition to the valuable advice provided by Manan Joshi and Kglad, please see https://helpx.adobe.com/x-productkb/policy-pricing/recurring-payments-india.html for more information on how to correct errors with the payment method. I would recommend bookmarking the page as this could be a regular activity that you will need to perform.

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New Here ,
Jun 21, 2023 Jun 21, 2023

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I am having the same issues and the method you mentioned does not work. It seems like an issue with ICICI cards

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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did you add adobe to your trusted merchant list.

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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same issue here,,it was working fine as a recurring payment all these months. Suddenly billing failed an am not able to pay for the monthly subscription with icici card

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Community Beginner ,
Jun 26, 2023 Jun 26, 2023

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Even, I am having the same issues  It seems like an ICICI cards 3d secure security process is not accepting Adobe website's 'iframe' to get information and hence declining verification.

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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@anjuy10621404 

 

did you add adobe to your bank account's trusted merchant list?

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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not working.

for the time being, borrowed other bank's card and completed the transaction

lets see if adobe makes changes and/or add more payment options.

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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@anjuy10621404 

 

these are user-to-user forums.

 

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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New Here ,
Jun 29, 2023 Jun 29, 2023

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facing the same problem. Called the bank's customer care, and they have no issue from their end.  Already added Adobe as a trusted merchant but still have the same problem. Tried different computers, mobiles, and different browsers. But the same message every time. Now what to do?? Got Adobe's warning for the end of the subscription.Adobe_slide2.JPGAdobe_slide1.JPG

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Community Expert ,
Jun 29, 2023 Jun 29, 2023

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@Parantap 

 

you can contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jul 01, 2023 Jul 01, 2023

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It has become a common issue for many subscribers now.

I am curious, have you solved it or not, if yes, how

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New Here ,
Jul 02, 2023 Jul 02, 2023

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I was able to workaround this issue by using this Chrome plugin. Do note that use it very temporarily just for the transaction as it compromises the security of the browser.

 

https://chrome.google.com/webstore/detail/ignore-x-frame-headers/gleekbfjekiniecknbkamfmkohkpodhe

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New Here ,
Jul 09, 2023 Jul 09, 2023

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Chrome Extension worked for me and i removed after the payment. 

 

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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thanks for the info @Naveen25731785bmzx 

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New Here ,
Jul 13, 2023 Jul 13, 2023

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Worked like a charm, Thanks

@ Mayank30848372lbyw

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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awesome,,worked

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New Here ,
Jul 14, 2023 Jul 14, 2023

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Thanks Mayank, it worked for me too.

 

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New Here ,
Oct 11, 2023 Oct 11, 2023

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How exactly do you use this chrome plugin?I downloaded it but don't know how to use it.

 

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Snowww 

 

google how to install plugins

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New Here ,
Oct 11, 2023 Oct 11, 2023

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No I know how to install plugin's,it's already downloaded how do I get it to work is what I'm asking.Even after pressing on the extension it's not doing anything that's why

 

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