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cannot purchase creative cloud subscripton - India

New Here ,
Jun 13, 2023 Jun 13, 2023

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I'm unable to purchase creative cloud subscription. I'm entering correct payment details. When I click the submit button, it shows a pop up and asks me to type OTP to confirm payment. After I do that, I get the following error

www.3dsecure.icicibank.com refused to connect.

 

sachinottawa_0-1686719358631.png

Help needed. Thanks in advance

 

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correct answers 1 Correct answer

Adobe Employee , Jul 30, 2023 Jul 30, 2023

Thanks for your patience. We got an update from our team. They worked in coordination with the ICICI team and got it sorted. The payment should get completed easily now onwards.

Let us know if you get any issues.

 

Cheers,

Shivangi

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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you can try flagging the person who made that suggestion (or someone who successfully used it).

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Seems something has got changed at ICICI Bank, facing similar issue while adding my card to Netflix:
https://twitter.com/patelpriteshs/status/1675726510932770816

Someone replied, that same is happening for Meta website.

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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@Pritesh98A2 et al

 

have you contacted icici bank?

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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No, I contacted Netflix.

But, I moved on by temporarily installing chrome extension "Ignore X-Frame headers" as suggested by Mayank30848372lbyw in above reply. With this plugin, i was able to complete 3DS and then uninstalled it.

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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ok.

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New Here ,
Oct 11, 2023 Oct 11, 2023

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How do you end up using the plugin? Like I've download it but when I'm clicking it's not working only

 

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Snowww 

 

to flag someone, use the ampersand followed by their username (which you see in a list after typing the ampersand)

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Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

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Hi all,

We're sorry for the trouble. We're getting this issue reviewed. Could you specify the payment method used?

If you are using a credit card, please specify the Bank's name only.

Looking forward to your response.

 

Regards,

Shivangi

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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As mentioned above by sachinottawa in the start of the thread's screenshot, this issue is happening with ICICI Bank.

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New Here ,
Jul 11, 2023 Jul 11, 2023

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ICICI BANK Credit/Debit cards both --
Sent from Gmail Mobile

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Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

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Thanks for confirming. Were you purchasing an annual subscription or monthly? We're just trying to narrow down the point of trouble.

 

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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It does not matter if it is annual or monthly subscription.

Issue is, when trying to make payment with ICICI Bank Credit/Debit Card, after adding card details, it will redirect to ICICI Bank 3DS verification page, where one need to enter OTP sent by Bank.

This 3DS page is not getting loaded, error is connection refused.

This is a technical issue related to x-frame-options.

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New Here ,
Jul 12, 2023 Jul 12, 2023

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The point of trouble occurs when ICICI banks 3D verification system tries to verify the purchase but the banks page refuses to connect 

even though I get the message for the OTP the page to type it in does not exist and instead all we get is an error message letting us know that 

"www.3dsecure.icicibank.com refused to connect"

apparently there's a chrome extension called "ignore X-frame headers" that completely fixes the issue but I have security concerns over its usage and would rather not download it.

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New Here ,
Jul 11, 2023 Jul 11, 2023

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Hi,

Even I am facing the same issue. I had to do the payment on adobe but it didn't work out. I was also using ICICI credit card. Even when i am doing transaction on other platform, it is showing same error. Spoken to ICICI customer care they said they have taken request for unblocking 3D secure services. But it is still not happening.

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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We appreciate your patience. Our senior team is working towards a resolution. We'll keep you posted with the updates.

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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same issue here,,it was working fine as a recurring payment all these months. Suddenly billing failed an am not able to pay for the monthly subscription with icici card

mushtaq85_0-1689317787665.png

 

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Adobe Employee ,
Jul 30, 2023 Jul 30, 2023

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Thanks for your patience. We got an update from our team. They worked in coordination with the ICICI team and got it sorted. The payment should get completed easily now onwards.

Let us know if you get any issues.

 

Cheers,

Shivangi

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New Here ,
Nov 18, 2023 Nov 18, 2023

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This has still been an issue with ICICI bank. THE ISSUE IS NOT SOLVED AND IS STILL OPEN. I tried to make a payment. However, I see that it directs me to a OTP page. But, I do not see any option to type out the OTP for the purchase. This has been ridiculous and the chat team for assistance takes an hour to even connect. Never expected this from Adobe. 

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Community Expert ,
Nov 18, 2023 Nov 18, 2023

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