Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Cannot sign in to my creative cloud account!

New Here ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

Hello all!

 
I cannot sign in to my adobe creative cloud, even though I changed my email twice!. I want to download a free trial of adobe premier to try it and this is a crucial step. Please Help me!
TOPICS
Error or problem, How to

Views

89

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 26, 2020 Jun 26, 2020

Copy link to clipboard

Copied

LATEST

I'm not sure what that means, exactly.  Do you have a PAID Creative Cloud plan? 

Please log-in to your account below to confirm what services you have.
https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Post back if you still need help.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines