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Cannot update my phone number

Explorer ,
Feb 17, 2021 Feb 17, 2021

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Hello,

I cannot update my phone number now as the silly form will only accept mobile numbers.

I cannot use a mobile so my phone calls have to go to my old number which does not exist.

 

When did not using a mobile number become compulsary?

 

Thank you

John hardy

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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for 2fa i believe mobiles are required.

 

otherwise your message is confusing.  you indicate in the first sentence you need a mobile and in the last sentence you need a non-mobile.  regardless of what you wrote, you need a mobile for 2fa.

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Explorer ,
Feb 24, 2021 Feb 24, 2021

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I cannot update my phone number now as the silly form will only accept mobile numbers.

I cannot use a mobile so my phone calls have to go to my old number which does not exist

 

The first line is correct

I cannot update my phone number now as the silly form will only accept mobile numbers.

Second Line should read

The comment should say as I am not able to use a mobile.

I have in the past use a land line number but now the form will not accept my land line number.

I hope this clarifies my position?

Thank you

John

 

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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are you trying to update your phone number for 2fa?

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