Cannot use my Premiere but I'm paying monthly anyway.

[Benjamin23718694pwb8]

I have a regular Premiere account I'm montly paying for but haven't used it for a while. When I tried to work with it again, I was denied access. I deleted Premiere in order to try it all over but now I need to choose between purchase or free trial. I don't want to end up paying twice and I've been looking for ages to get some direct support. Maybe different log ins/emal addresses where mixed up. What to do? 

[Ann Bens]

Moved to Account........forum.

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html