Cannot use student migration tool as Adobe does not recognise my email as a school account

[kowalczn]

Hi all, 

I have been having troubles to start the migration process of my assets from my school-assigned account to a private one. 

When I go to the https://graduation.adobe.com/ and try to sign in, Adobe claims that is my personal account, not a school one:

PERSONAL INFORMATION REMOVED... Moderator

Any help would be much appreciated!

Many thanks,
Natalia

[Peru Bob]

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[kowalczn]

Unfortunately, for some reason, I cannot contact Customer Service. When I try to open the chatbox this window pops up:

[Peru Bob]

You may need to contact your school.