Cannot use student migration tool as Adobe does not recognise my email as a school account

New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

Hi all, 


I have been having troubles to start the migration process of my assets from my school-assigned account to a private one. 

 

When I go to the https://graduation.adobe.com/ and try to sign in, Adobe claims that is my personal account, not a school one:

 

PERSONAL INFORMATION REMOVED... Moderator

 

Any help would be much appreciated!

 

Many thanks,
Natalia

 

Views

101

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

Unfortunately, for some reason, I cannot contact Customer Service. When I try to open the chatbox this window pops up:

 

Screenshot 2020-08-13 at 19.14.41.png

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

LATEST

You may need to contact your school.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines