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Cannot verify subscription status.

New Here ,
Mar 14, 2022 Mar 14, 2022

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Currently all adobe apps on my device (including Illustrator and Creative Cloud) are denying me access due to this error, my connecion is perfectly normal as is my date and time. We do not use trend so it probably isn't anything to do with that, I have started and restarted both the application and the computer multiple times to no avail (note that while I have closed the apps I haven't been able to properley log out as the pop up prevents me, all attempts to force sign out via deleting opm.db, the entire OOBE folder or other such files have failed.)  Does anyone have other potential fixes for this?

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Community Expert ,
Mar 14, 2022 Mar 14, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if everything looks as you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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