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Cant buy the plan, error says incorrect billing info

New Here ,
Jul 17, 2021 Jul 17, 2021

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Hi,

Trying to pay with credit card.Belwo is the error message

-----Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-58------

thanks

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there, 

 

We're sorry about the issue you are facing. 

Are you still getting the same error? Were you able to contact support? Did you try after 24 hours? 

 

Thanks 

Kanika 

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Did you try with a different payment method?

Did support tell you what the problem was?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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