Cant cancel free trial period

[sudarat_1158]

Hi, I cant cancel my free trial period. There are still 10 days left and every time I click on cancel plan, I am getting to the login page where they asked me for my email address, but which I can type in but not click on proceed, since the proceed button is constantly loading. Could someone please assist me?

[sudarat_1158]

I also cant reset my password, or put in a new password or link any other verfication option like google, facebook, etc.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @sudarat_1158,

We appreciate you writing in. Have you considered using a different web browser for signing in to your Adobe account?

Please share a video recording if the issue persists. We are here to help.

^SG