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Cant cancel my free trail keeps trying to charge me everyday.

New Here ,
Jul 31, 2024 Jul 31, 2024

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Daniel38931094y01e_0-1722483416520.png

 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jul 31, 2024 Jul 31, 2024

you have to fix that payment method to cancel.

 

or contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message),

...

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Community Expert ,
Jul 31, 2024 Jul 31, 2024

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you have to fix that payment method to cancel.

 

or contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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