Cant log in to my premium account

[Sue29329753wuw9]

I am a premium user. Since last night I cant access my right account. Adobe verified that I can a premium user but I have been keeping ending up with the normal one. What should be done?

[Abambo]

Sorry, but what is a premium user?

[Peru Bob]

Adobe Express Premium?

[kglad]

or premiere pro or another mobile premium

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

@Sue29329753wuw9 

because of @Rashmi27002770wxve comment, it's more likely this is a mobile app issue. 

if you purchased from a mobile store, contact that store.  otherwise, if you purchased directly from adobe.com, contact adobe suppert per @Rashmi27002770wxve or there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...