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CCプラン変更 フォト→学生コンプ

New Here ,
Oct 26, 2019 Oct 26, 2019

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現在、フォトプランで契約しているのですが、コンプリートプランにしたいと思いました。そこで、私が学生だったので学生コンプリートプランに変更しようと思ったら、変更の選択肢にないのです。どうしたらよいでしょうか?

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correct answers 3 Correct answers

Adobe Community Professional , Oct 26, 2019 Oct 26, 2019
To change from regular to student you will have to cancel what you have and buy new To do so without paying a penalty you must contact support Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html

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Adobe Community Professional , Oct 27, 2019 Oct 27, 2019
既に回答があるようにチャットサポート等への連絡が必要にはなります。 日本語としての関連文書は下記を参照されるといいでしょう。 https://helpx.adobe.com/jp/x-productkb/policy-pricing/cq1215210111.html なおサポートの窓口は平日の9:30-20:00になります。

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Adobe Community Professional , Nov 26, 2019 Nov 26, 2019
すでにご存じかもしれませんが、 2019年12月2日から、日本のカスタマーケアは平日9:30~17:30の営業となりますのでご注意を。

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Adobe Community Professional ,
Oct 26, 2019 Oct 26, 2019

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To change from regular to student you will have to cancel what you have and buy new

 

To do so without paying a penalty you must contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Oct 26, 2019 Oct 26, 2019

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Licensing forum so that proper help can be offered.

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Adobe Community Professional ,
Oct 27, 2019 Oct 27, 2019

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既に回答があるようにチャットサポート等への連絡が必要にはなります。

日本語としての関連文書は下記を参照されるといいでしょう。

https://helpx.adobe.com/jp/x-productkb/policy-pricing/cq1215210111.html

 

なおサポートの窓口は平日の9:30-20:00になります。

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New Here ,
Nov 03, 2019 Nov 03, 2019

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thanks! i'll try it.

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Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

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すでにご存じかもしれませんが、

2019年12月2日から、日本のカスタマーケアは平日9:30~17:30の営業となりますのでご注意を。


TkfY(ACP),JAPAN

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