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Certificado de reembolso

New Here ,
Dec 17, 2023 Dec 17, 2023

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Lo que pasa es que hice la cancelación de una subscripción horas después de que se pagara automáticamente, me dijeron que me harían el reembolso pero no me llegó ningún certificado de reembolso al correo, los asesores no atienden y en la parte de las facturas no dice que se efectuó el reembolso ni el número de tarjeta, que puedo hacer?

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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contact adobe support again.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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