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Certificate of residence

New Here ,
May 23, 2022 May 23, 2022

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Hi Adobe, 

I need your Certificate of residence 2022 for double tax relief. 

WHy dont you have a website, upload your Certificate of residence yearly, so anyone who need it, can obtain through that website. 

Facebook/Meta , lindin is doing exactly the thing i mention, you can try google your self.


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Account management , Billing

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Community Expert ,
May 24, 2022 May 24, 2022

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Thank you for posting your query here,

 

Since this is a user to user forums, we do not have the access to view your account details or payment details.

 

For obtaining Certification of Tax Residence, please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html for phone support
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thanks,

Dj.

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New Here ,
Dec 27, 2022 Dec 27, 2022

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There is no chat option on this page - https://helpx.adobe.com/contact/support.html  please enter a valid page. I also don't understand why Adobe is giving users such trouble accessing the certificate of Tax Residence!!!

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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@mareko97355428 

 

you must use a browser that allows popups and javascript, or use phone or twitter.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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