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Change Account from Enterprise to Personal

New Here ,
Sep 07, 2021 Sep 07, 2021

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Hello! I bought the Creative Cloud one-year plan for the first time but chose the Enterprise account by mistake. How can I change it to a Personal account? My Plans page is empty. 

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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I think you need to contact Adobe support

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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