Change email and payment associated to account

[Jose5D10]

Hi,

I signed up with my school account and will be having a sabatical year next year due to the pandemic - I want to continue with my subscription.

I will need to change the email and debit card associated with the account.

How can I do this? I am currently living in Thailand but will be moving to Spain.

Kind regards

[John T Smith]

Manage your cloud plan https://helpx.adobe.com/manage-account.html

[Abambo]

What is your solution?

[Jose5D10]

Yeah what is it - Because I will change my email from my school email to a personal one so please help with this. Also change my credit card number.

[John T Smith]

>please help with this

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Just to clarify, does your school pay for your subscription or do you pay for it?

If the latter, sign-in to your online account and change your email address from the link below.

https://account.adobe.com/profile

If the former, you will need to buy your own subscription directly from Adobe.

https://www.adobe.com/creativecloud/plans.html