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Change email and payment associated to account

New Here ,
Jun 03, 2021 Jun 03, 2021

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Hi,

 

I signed up with my school account and will be having a sabatical year next year due to the pandemic - I want to continue with my subscription.

 

I will need to change the email and debit card associated with the account.

 

How can I do this? I am currently living in Thailand but will be moving to Spain.

 

Kind regards

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Account management, Billing

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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What is your solution?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 05, 2021 Jun 05, 2021

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Yeah what is it - Because I will change my email from my school email to a personal one so please help with this. Also change my credit card number.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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>please help with this

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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Just to clarify, does your school pay for your subscription or do you pay for it?

 

If the latter, sign-in to your online account and change your email address from the link below.

https://account.adobe.com/profile

 

If the former, you will need to buy your own subscription directly from Adobe.

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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