Change plan

New Here ,
Apr 03, 2021 Apr 03, 2021

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Captura de Pantalla 2021-04-03 a la(s) 23.11.59.pngI need to change my plan and buy the one that contains all the programs but when I enter my profile, click on the plan and see it, it does not give me the option to cancel or deactivate it. It is urgent I appreciate any solutions, greetings.

 

 

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Adobe Community Professional ,
Apr 03, 2021 Apr 03, 2021

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Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 04, 2021 Apr 04, 2021

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I cant manage my plan and try to cancel Captura de Pantalla 2021-04-04 a la(s) 13.46.37.pngCaptura de Pantalla 2021-04-04 a la(s) 13.45.06.pngCaptura de Pantalla 2021-04-04 a la(s) 13.45.25.png

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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Hi, 

 

Thank you for posting here.

 

As you have mentioned that you are unable to Cancel your plan from the "Manage Account" page and Since this is a peer to peer forums, please contact Adobe support for assistance with Upgrading to All Apps plans. Please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

 

Hope this helps. 

Thank you.

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Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

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LATEST

Hi @Pablo5C73,

The Photography Plan is a 12 month commitment.  You must cancel your old plan first and then subscribe to an all new ALL APPS plan. 

 

Contact Adobe support and ask the agent to waive the early termination fee for you. It's 50% of the remaining months on your Photography plan.

 

Phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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