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change the name of the person and company registered for payments

New Here ,
Dec 13, 2021 Dec 13, 2021

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I am using adobe creative cloud and my subscription ends in 5 days. I am thinking of renewing the subscription but this time paying only for Acrobat Pro DC. I want to register the subscription on behalf of our company. Is it possible to renew the subscription now and later change the name of the person and company registered for payments?

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LEGEND ,
Dec 13, 2021 Dec 13, 2021

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Adobe should be able to handle converting to Acrobat (a cancellation and a new subscription, be sure all your cloud stuff is backed up). Don't wait until the last day.

 

But, Adobe subscriptions CANNOT be transferred to a different person. Nor, if it is a company subscription, can it be transferred to another company. (If it is a personal name change Adobe should be able to assist). If it's a company subscription, Adobe won't talk to you unless you are the account administrator.

 

 

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Community Expert ,
Dec 13, 2021 Dec 13, 2021

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Business accounts are separate from Individual accounts. 

Cancel your old plan first. Then begin a new business plan.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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