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change the plan

Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Hello, I am trying to change the plan I am currently using, but an error message appears. please help thank you

 

 

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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do you have an enterprise or teams subscription?

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Yes, I subscribe to both plans. I would like to change one of the two.

 

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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What error do you get, please share. Are you on a individual plan? If so then check the following link, if you still get errors then get in touch with Adobe support they will help you out

https://helpx.adobe.com/in/manage-account/using/change-plan.html

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Yes, I subscribe to both plans. I would like to change one of the two. thank you Let's try it.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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contact your plan administrator.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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you're posting misleading information.

 

<moved from enterprise and teams>

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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I tried, but when I change the plan, it says error...Please help

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi, @DanielYoo this is for Enterprise & Teams only; as I can see, you have an individual plan.

Please post your query in Accounts & Payment thread - https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

Thanks!

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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thank you

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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thank you

 

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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LATEST

you're welcome. explain as  clearly as you can what you want.

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Hello I have two plans. I would like to change one of these plans. When I try, I get an error. please help thank you

 

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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If you get error while changing plan then you need to contact Adobe support, as only they have access to your account details. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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