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Changed the payment method - when will they deduct money?

New Here ,
Apr 28, 2020 Apr 28, 2020

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Because the old card ran out of money, they did not renew my subscription. Today I tied a new card - does the subscription last automatically, or do I need to subscribe for another?

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Account management, Creative Cloud

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Adobe Community Professional ,
Apr 28, 2020 Apr 28, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Apr 28, 2020 Apr 28, 2020

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Your plan is either active or it is cancelled.   Once cancelled, you must re-subscribe to a new plan.

Please log-in to your account below to confirm status.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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