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Changement adresse de facturation impossible

Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Bonjour.

Je veux changer l'adresse de facturation sur mes factures. Je suis en compte individuel. Il n'y a AUCUNE option via le site Adobe. 
La FAQ indique comment modofier ses informations de carte de crédit, et l'adresse de facturation. C'est FAUX. On ne peut changer que le code postal. 
Je reçois mes factures avec mon ancienne adresse depuis 4 ans.
J'ai lu qu'il fallait contacter le chat d'Adobe pour changer ces informations. C'est inadmissible. Vous nous prenez pour des enfants? Ou des handicapés? Je suis entrepreneur depuis 25 ans, Adobe est le seul site que je connais dans lequel on ne peut pas changer son adresse.
J'ai vu les réponses qui indiquent qu'il faut contacter le chat Adobe. Il est indiqué qu'il faut un navigateur qui ne bloque pas les pop-up. Mon navigateur ne bloque pas les pop-ups. Je suis connecté à mon compte Adobe. Pourtant quand je clique sur le lien, j'arrive sur une page d'aide, mais il n'y a aucun chat.

Pourquoi tant de complications pour simplement changer l'adresse de son entreprise???? Je n'ai jamais vu ça, sauf chez Adobe.

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Account management , Billing

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correct answers 3 Correct answers

Community Expert , Apr 30, 2023 Apr 30, 2023

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if that doesn't help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more lik

...

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Community Expert , Apr 30, 2023 Apr 30, 2023

@rudyd61157368 

 

use a mobile phone browser for chat

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Community Beginner , Apr 30, 2023 Apr 30, 2023

Ca ne fonctionne pas non plus sur Safari sur Iphone.  J'ai autorisé les pop up. Les pop up fonctionnent sur tout les sites... sauf Adobe.

Celà fonctionne par contre sur Safari Ipad. (tout mes appareils sont à jour dans la dernière version au 1/05/23)

Merci pour votre aide. 

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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NO. Stop to give this link. That don't work. I've already said that you cannot change billing adress, just postalcode! I want to change my entire billing adress

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if that doesn't help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Et, le chat fonctionne... aussi en France, c'est le premier lien https://helpx.adobe.com/fr/contact.html?rghtup=autoOpen.

 

Abambo_0-1682890816883.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Bonjour Abambo. Merci de votre réponse.

Le pop up ne surgit pas sur Safari bureau ou mobile. Il n'est même pas bloqué et notifié comme pour les autres sites lorsque le blocage est activé, il n'apparait carrément nulle part. Dans mon cas, tout les cookies sont autorisés, tout est autorisé pour les adresses Adobe, tout les blocages sont désactivés. Rien n'y fait.

Effectivemment, je me suis connecté avec Firefox, et le pop-up apparait. Sauf que je ne peux pas me connecter à mon compte Adobe avec Firefox. Je me connecte avec Apple à mon compte Adobe, et si je veux le faire via Firefox, il me renvoie à chaque fois à une validation de mon adresse Apple qui plante systématiquement.
( Même chose pour le document pdf OCAN (modification de nom d'entreprise, il ne s'affiche que dans Firefox, pas dans safari mobile ou bureau, ou je reçois juste un pdf qui m'indique que mes applicatons ne sont pas capables de lire ce pdf.)

C'est quand même incroyable de devoir galérer autant pour simllement changer son adresse... j'en suis déjà à deux heures de travail perdue. 

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Info supplémentaire, je suis en belgique, je ne sais pas si ça change quoi que ce soit...

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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@rudyd61157368 

 

use a mobile phone browser for chat

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Ca ne fonctionne pas non plus sur Safari sur Iphone.  J'ai autorisé les pop up. Les pop up fonctionnent sur tout les sites... sauf Adobe.

Celà fonctionne par contre sur Safari Ipad. (tout mes appareils sont à jour dans la dernière version au 1/05/23)

Merci pour votre aide. 

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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you're welcome. adobe support fixed the problem?

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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"Reals human" don't work now on Adobe chat. So, i must ask their help monday between 9 am et 5 pm. I hope they will fix that. But i don't understand why its impossible to simply change entire billing adress in a Adobe account...  

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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@rudyd61157368 

 

ok

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Community Beginner ,
May 01, 2023 May 01, 2023

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Problème réglé avec un agent sur le chat. Merci!

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Community Expert ,
May 01, 2023 May 01, 2023

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@rudyd61157368 

 

you're welcome.

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Community Expert ,
May 01, 2023 May 01, 2023

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Je vais pas faire de blagues belge alors. Mêmes pour les belges ça fonctionne. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 01, 2023 May 01, 2023

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Oui finalement ça fonctionne aussi chez nous. Il faut dire que maintenant on a l'électricité 😄

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Community Expert ,
May 01, 2023 May 01, 2023

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Il y a aussi possibilité, qu'un blocqueur des pubs intervient. 

En ce que concerne les PDFs, vous trouvez effectivement des fichiers ne fonctionnant pas en mobile, tablette ou téléfone. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 08, 2023 May 08, 2023

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Mon bloqueur de pub (adblock) était désactivé, et tout système de blocage existant. 
Il semble qu'avec Firefox ça fonctionne mieux. C'est quand même bien la première fois que je ne sais lire un pdf dans AUCUNE des versions de Safari, mac, iphone, ipad.

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Community Expert ,
May 08, 2023 May 08, 2023

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@rudyd61157368 

 

do any adobe problems remain?

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