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Changing from personal to school account

New Here ,
Sep 02, 2022 Sep 02, 2022

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Hello, I am currently studying an undergrad degree and my university allows us creative students to have free access to creative cloud. I signed up using my university login (as instructed) but it didn't work and now I have a personal account. Can somebody help me connect to the school? 

Thanks

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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It may also be helpful to talk to your school's IT department to find out who the admin is for the university's subscription and then talk to them.

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