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Changing my membership

New Here ,
Jan 12, 2025 Jan 12, 2025

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I received an email that my monthly membership is going to be more expensive. But I can continue to pay the current rate if I am willing to pay a year in advance. That is fine with me, but I cannot change my membership or the payment anywhere. I can only cancel my membership, but I don't want to do that. I also cannot change my payment, only which card it is charged from. Does anyone have any good advice for me?

Schermafbeelding 2025-01-12 om 15.59.32.jpgSchermafbeelding 2025-01-12 om 15.45.14.jpg

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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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contact adobe support if you can't change your plan following, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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