Changing payment method in student subscription during quarantine

New Here ,
Apr 14, 2020 Apr 14, 2020

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Hi, I have the student subscription of creative cloud, and i can't change payment method for renovating my subscription because i have to contact support and it's not working during the quarantine.

My subscription will expire in 4 days...

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Community Expert , May 28, 2020 May 28, 2020

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

 

https://helpx.adobe.com/contact.html


Sorry we can't be of more help to you here!

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Community Expert ,
May 28, 2020 May 28, 2020

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

 

https://helpx.adobe.com/contact.html


Sorry we can't be of more help to you here!

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